Support

Need help with the dropdat extension or your dashboard account? Here’s the fastest way to reach us.

Email

support@dropdat.app — we reply within two business days.

Common questions

The capsule button doesn’t appear on a supported site.

Reload the page after installing or updating the extension. If it still doesn’t appear, the chat site may have shipped a layout change since we last verified. Email us with the URL and a screenshot.

My capsules aren’t syncing.

Open the extension popup and confirm you’re signed in. Click the Sync button to retry. If sync still fails, check that your network can reach https://dropdat.app and try again.

How do I delete my data?

Local capsules: open the popup and remove them, or use Chrome’s extension management UI to clear site data. Synced capsules: delete them from the dashboard, or email us to request a full account deletion.

Privacy & terms

See the Privacy Policy and Terms of Service.